e-support Feedback Knowledge Base Poor Customer Service 
SurveySensum
NOVEMBER 23, 2023
A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.
CSM Magazine
MARCH 27, 2020
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support?
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ViiBE Blog
APRIL 7, 2021
.” Beaumont argues that we need to reemphasize the importance of customer service. The key to this is improving feedback collection from customer service agents. Carmine Gallo from Forbes explains Apple’s 5 steps of service. He also suggests incentivizing your employees so that they feel valued.
ViiBE Blog
APRIL 7, 2021
.” Beaumont argues that we need to reemphasize the importance of customer service. The key to this is improving feedback collection from customer service agents. Carmine Gallo from Forbes explains Apple’s 5 steps of service. He also suggests incentivizing your employees so that they feel valued.
Retently
MARCH 10, 2022
Takeaway: If you don’t support your customers in their first steps of interaction with a product they are not accustomed to, the chances for them to run into a bottleneck and fail to see the value of your product is extremely high. Create engaging how-to video s and build a comprehensive knowledge base.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.
ProProfs Chat
AUGUST 8, 2019
By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. the best technology to reach customers before they do.
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