Two key takeaways from Forrester CXNYC 2016
OpinionLab
JULY 15, 2016
Simplicity is a key to exceptional CX, both in terms of consumer experience and how an enterprise is able to analyze and act upon CX data. We heard from OpinionLab customer Citi on-stage at CXNYC that their basic customer expectation is to “know me and make it easy”.
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