OpinionLab
JULY 15, 2016
OpinionLab customer Nordstrom (who was featured in Sam’s presentation) demonstrates the ideal of how engaged, empowered employees contribute to CX: Nordstrom’s employee handbook is only one page long, and that page states simply, “Use good judgment in all situations”.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Lynn is a top author on CustomerThink.com where she is one of five Hall of Fame award recipients.
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Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Lynn is a top author on CustomerThink.com where she is one of five Hall of Fame award recipients.
SurveySensum
JULY 14, 2020
She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.
Answer Dash
APRIL 16, 2019
In ClearAction’s five-year global study of business-to-business customer experience management practices, coordination among managers of various customer experience efforts was correlated with business growth. Imagine the impact this has on customers, especially when programs are managed separately for each solution the customer buys.
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