Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. For more than a decade, we have been a market leader in building Conversational AI applications for enterprise customer care. After waiting a few minutes, you hang up and express your frustration on twitter.

Guest Experience 54

Guest Experience Interaction Social Media Wait Times 54

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Playvox

APRIL 14, 2022

Service standards help to establish positive and effective interactions between a customer and a business. For example, in a restaurant, customers expect a level of promptness, friendliness, service-mindedness, and food-oriented knowledge. A large part of their customer experience success is due to careful workforce planning.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

Interactions

JULY 31, 2019

And they want it every single time they visit. Every restaurant dreams of a day when they can make this happen for guests. . With the right technology, like Conversational AI, great guest experience can become a reality. Sure, Conversational AI will drive an increase in your guest’s satisfaction. Waiting is not. .

Sales 54

Sales Abandon Rate Multi-Channel Wait Times 54