CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers. Only focused on surveys.

How To 243

How To Social Media Analysis Feedback 243

Confirmit

JANUARY 9, 2018

Confirmit Action Management monitors your Voice of the Customer survey results for you and automatically assigns issues to the correct department or individual based on configurable rules tailored to your unique business needs. Voice of the Customer Voice of the Employee Market Research White Papers.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JANUARY 9, 2018

Confirmit Action Management monitors your Voice of the Customer survey results for you and automatically assigns issues to the correct department or individual based on configurable rules tailored to your unique business needs. Voice of the Customer Voice of the Employee Market Research White Papers.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JANUARY 9, 2018

According to Greenbook, 74 % of participants in the 2016 GRIT Report were using mobile surveys to conduct research. Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help!

eBook 40

eBook Customer Voice Feedback Survey 40

Confirmit

JANUARY 9, 2018

According to Greenbook, 74 % of participants in the 2016 GRIT Report were using mobile surveys to conduct research. Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help!

eBook 40

eBook Customer Voice Feedback Survey 40

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Voice of the Employee. Voice of the Market. Voice of the Business. White Paper.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40