Second to None
MAY 31, 2018
Information about your brand provided by customers can serve as a valuable resource for building a leading Customer Experience platform, and the way you utilize this data can have a major impact on the culture within your organization. Customer feedback can impact several different pillars of your organizational structure.
Confirmit
APRIL 2, 2020
Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail.
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Hero Digital
JUNE 4, 2019
It sounds obvious, but this is a piece that many companies overlook due to cost, assumptions that they already know what customers need, fear that research won’t yield groundbreaking discoveries, or perceived burden of continuing feedback in an evergreen fashion. The key to being competitive lies with simple customer service.
Confirmit
DECEMBER 1, 2019
B2B2C in some cases, good old fashioned high street retail in others. As I mentioned above, we’ve just done some of our own research, and it’s not just customers who are finding all this less compelling. Turns out, many of the client organizations are struggling to use the feedback they receive. Any fool can do that.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Many organizations believe that by gathering feedback and executing surveys, they have a VOC program in place. But how do you do it well?
Kustomer
JUNE 4, 2020
Having the right data at the right time is essential for the customer service industry. In order to ensure that customers are having a good experience , there has to be a way for them to leave feedback and make their voices heard. For instance, Guru is a customer of their own service.
SmartKarrot
JUNE 23, 2022
The VP of customer success can establish long-term growth and make the company profitable in the long run. By increasing the customer lifetime value , the VP of customer success ensures the company is growing rapidly. The VP of customer success needs to be the chief customer voice and deliver results for customers.
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