BlueOcean

APRIL 14, 2023

I’m always happy to answer questions and chat about the exciting potential of technology in the customer service space. First off, how will ChatGPT change the customer service industry? I think ChatGPT has the potential to revolutionize the customer service industry in a big way. ChatGPT: Hi Amy!

Government 156

Government Customer Service Representative Technology Guidelines 156

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

NobelBiz

JULY 25, 2023

These platforms provide a goldmine of data regarding customer sentiment and brand perception. CMSWIRE also states that “ 69% of consumers want the ability to move from one channel to another while speaking with a customer service representative ”.

Interaction 98

Interaction Analytics Call Center Contact Center 98

SurveySparrow

JUNE 22, 2023

Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. Zappos provides 24/7 customer support and a 365-day return policy, setting a high standard for customer service in the retail industry.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? This first question gives your interviewee a chance to show off their understanding of the customer service industry. A winning response might sound something like this: “Great customer service means listening to your customers. Download Free.

Sports 115

Sports Average Handle Time Call Center Customer Service 115