Customer Service Training Self Service Social Media Tips 
ShepHyken
FEBRUARY 12, 2024
For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this. Comparing generations, 48% of Gen Z embrace self-service options versus just 18% of Boomers.
ShepHyken
NOVEMBER 6, 2023
The Latest Trends in CX Self-Service by Jeremy Watkin (Call Centre Helper) As more and more people isolate themselves into the post-pandemic, virtual world of social media, the backlash when they can’t quickly solve their issues increases in severity. My Comment: Self-service is great until it doesn’t work.
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Comm100
FEBRUARY 23, 2021
While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Free all-in-one customer engagement platform.
ShepHyken
MAY 15, 2023
Here’s another version of the question: If a company provides a good self-service experience (fueled by AI and technology), will the customer feel any type of emotional connection? Creating digital self-service solutions, especially using AI, can be powerful, but at the same time can potentially commoditize the company or brand.
Call Experts
FEBRUARY 17, 2022
Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. By incorporating these tips, you will improve communications and enhance customer service. Self-service, not “no service.”
ShepHyken
JANUARY 23, 2017
Let’s look at three ways you can use marketing and customer experience to engage your customers. My Comment: This excellent article has three powerful tips. I especially love number three… that prospective customers watch how you treat current customers. SparkCentral) Social media isn’t just for marketing anymore.
ShepHyken
FEBRUARY 19, 2018
Each week I read a number of customer service and customer experience articles from various resources. Top 5 Tips to Improve Social Customer Service by Kristina Knight. And, while about two-thirds of consumers contacting b usinesses for customer service are doing so on social media, this is a problem.
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