ShepHyken

OCTOBER 25, 2021

My Comment: How do customers prefer to reach out to you for help and support? This article emphasizes that customers may not be so quick to want to use an automated or digital system. Our customer service research indicates that 59% of customers prefer to go to the phone or email over digital channels.

Customer Service 147

Customer Service Loyalty Programs Chatbots Loyalty 147

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program.

Customer Service 61

Customer Service Loyalty Programs Loyalty Customer Service Training 61

ShepHyken

FEBRUARY 25, 2024

Our customer service research sponsored by RingCentral (brand new 2024 report is now out) includes a humorous stat/finding: 79% of US consumers have called customer support and been caught in the automated menu system and repeatedly screamed, “Agent” or “Representative,” and eventually hung up out of frustration.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

ShepHyken

JANUARY 2, 2023

Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? This is where a customer is surprised about the price.

Customer Service 65

Customer Service Loyalty Programs e-support Loyalty 65

ShepHyken

NOVEMBER 14, 2022

The introduction of digital channels, however, exposed the inflexibility of these premises-based systems. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. My Comment: Most loyalty programs are really marketing programs.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

Comm100

OCTOBER 8, 2016

Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Customers love being rewarded for spending with you—it confirms that you prefer their specific business to the extra dollar you might otherwise earn.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52