TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kayako

JUNE 30, 2016

McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them. Kevin Hale, CEO of the very successful SaaS company Wufoo , once said that sales and marketing spend is a tax companies have to pay because their product and customer support aren’t good enough.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them. Kevin Hale, CEO of the very successful SaaS company Wufoo , once said that sales and marketing spend is a tax companies have to pay because their product and customer support aren’t good enough.

Customer Service 156

Customer Service Handbook Training Customers 156

Comm100

NOVEMBER 14, 2017

The service sector as a whole has experienced steady but sustained growth over the past decade (approx. To ensure that you stand out in this market, it is imperative that you maintain and constantly build upon your skills and knowledge – as on-the-job experience will only take you so far. Author of The Service Culture Handbook.

Resources 111

Resources Customer Service Customer Service Training Course 111

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

NOVEMBER 21, 2016

My Comment: Buffer has shared their insights on the current and future state of social media marketing. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48