Customer Service Training Ecommerce Online Experience Strategy 
ShepHyken
AUGUST 2, 2021
Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences. Any strategy a company takes is one it believes will improve customer experience (CX).
ShepHyken
DECEMBER 26, 2022
13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. Forbes) In business, growth is generally associated with acquiring new customers. However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation.
ShepHyken
MARCH 4, 2024
Strong Customer Marketing Strategies: The Key to Boosting Retention by Katlin Hess (G2) Have you ever wondered why certain brands have fiercely loyal customers? The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. Overall, the report is optimistic.
Expert insights. Personalized for you.
93 
Let's personalize your content