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5 Top Customer Service Articles of the Week 8-2-2021

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Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences. Any strategy a company takes is one it believes will improve customer experience (CX).

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5 Top Customer Service Articles of the Week 12-26-2022

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13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. Forbes) In business, growth is generally associated with acquiring new customers. However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation.

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Top 5 Customer Service & CX Articles for Week of March 4, 2024

ShepHyken

Strong Customer Marketing Strategies: The Key to Boosting Retention by Katlin Hess (G2) Have you ever wondered why certain brands have fiercely loyal customers? The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. Overall, the report is optimistic.