CSM Magazine

APRIL 17, 2024

Cost Efficiency Proactive service can lower operational costs by reducing the number of incoming tickets and calls that require resolution. When implemented effectively, this approach offers a higher return on investment compared to the resources spent on handling reactive customer service issues.

Customer Service 52

Customer Service Self Service Return on Investment Social Media 52

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

ROI 52

ROI Self Service Customer Service Return on Investment 52

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

ROI 52

ROI Self Service Customer Service Return on Investment 52

ShepHyken

MARCH 9, 2022

Maybe some stats and facts followed by a predicted ROI (return on investment). Those numbers need to make the case for an investment. If the company could save a million dollars by investing just $50,000 into new software, most executives would wonder, “Why didn’t we do this sooner?”

Return on Investment 121

Return on Investment Software ROI Customer Service Training 121

ShepHyken

JANUARY 12, 2021

Any customer experience tactic or strategy you try to implement should be supported by your customer record, which is all the information you can (legally) gather about your customer. If you want senior leadership to invest in customer experience, you must show them the ROI (return on investment).

Customer Centricity 75

Customer Centricity Return on Investment Employee Experience Leadership 75

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. What qualifies as an “immediate” response? For Your Company.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

ShepHyken

DECEMBER 25, 2020

First, customization can be expensive. Investing in new technology can require large amounts of capital and may not yield proportionate return on investments. Second, knowledge is not distributed amenably to offer personalized choices and custom made solutions.

Self Service 77

Self Service Knowledge Base Return on Investment Customers 77