ShepHyken

JANUARY 30, 2019

The Net Promoter Score: On a scale of, what’s the likelihood you would recommend us to a friend or colleague? On a scale of one to ten, how would you rate our customer service? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Feedback 108

Feedback Net Promoter Score Survey Customer Service Training 108

ShepHyken

JULY 31, 2017

(NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. My Comment: My friends at Customer Gauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Sit tight and enjoy the ride!

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

APRIL 30, 2018

My Comment: I’m a big fan of NPS (Net Promoter Score), and many of you already know that. Lumoa asked 30 customer experience influencers their opinions on NPS. He makes the complicated simple to understand, especially when we are in heavy discussions about AI and other customer service and CX technologies.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

AUGUST 15, 2018

This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90

ShepHyken

MARCH 18, 2019

Improving NPS for a Better Customer Experience by Kathy Doering. CustomerThink) Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

MAY 16, 2022

Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

ShepHyken

FEBRUARY 12, 2018

(CMSWire) Most brands recognize that customer-listening programs add value to their overall experience. However, almost all struggle to move beyond the basics of satisfaction scores and net promoter scores (NPS). As the author points out, “The key is to give new value to the voice of the customer.”.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78