Customer Satisfaction Customer Service Strategies Customer Service Training Net Promoter Score 
ShepHyken
MAY 16, 2022
Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Customers are complaining that service is worse than ever. The ACSI (American Customer Satisfaction Index) is at a low. Power 2022 North America Airline Satisfaction Study.
ShepHyken
AUGUST 15, 2018
This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
JULY 17, 2017
(CustomerThink) How do you measure customer service in your organization? Some of the most popular are customer satisfaction (or CSAT), Net Promoter Score (or NPS), and customer effort (occasionally abbreviated to CE but not often). Like anything, there’s several popular methods.
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