ShepHyken

NOVEMBER 14, 2023

Other benefits include insurance, retirement contributions, and other less tangible, yet still important, reasons related to the paycheck. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Connect with Shep on LinkedIn. And often, money is just part of the compensation.

Insurance 149

Insurance Employee Experience Culture Customer Service Training 149

ShepHyken

JANUARY 23, 2024

Don’t bog the customer down. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insurance 87

Insurance Banking Customer Service Training Retail 87

ShepHyken

APRIL 25, 2023

In preparing for an upcoming speech, I worked with Anthony Demangone, CMO of the National Association of Federally Insured Credit Unions. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Insurance 104

Insurance Customer Service Training Meeting Leadership 104