Customer Service Representative Feedback Management White Paper 
Kayako
MAY 13, 2022
Gartner reports that 96% of customers experiencing high friction with a company are more likely to become disloyal, purchase less in the future, and spread negative information to discourage others from becoming customers. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice.
Comm100
NOVEMBER 2, 2017
Depending on how the survey is designed, customers can convey their opinions by providing ratings, answering multiple choice questions, by filling out text boxes, or even by giving vocal feedback. These surveys can reach customers as any of the following: Emails. Phone calls (usually immediately following a service experience).
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Comm100
JANUARY 19, 2017
Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.
Comm100
JANUARY 19, 2017
Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.
Comm100
NOVEMBER 15, 2017
This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Get Customers’ Feedback.
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