Interactions

SEPTEMBER 30, 2021

Healthcare organizations can achieve this by utilizing Conversational AI and leveraging an omnichannel strategy. With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat.

Self Service 62

Self Service Healthcare How To Virtual Agent 62

Quadient

JULY 26, 2022

Thirty years ago, customer communications were relatively straightforward. As technology evolved – from the introduction of the fax machine in the 1980s and email in the 1990s to mobile devices and social media in more recent years – it has increasingly influenced how businesses communicate with their customers. .

Communication 52

Communication Social Media Omni-Channel Chatbots 52

CSM Magazine

JANUARY 13, 2022

Yet with 55% of contact centre professionals envisioning that fewer staff will be employed within contact centres within the next five years as a result of technology adoption, reassurances will need to be provided to customers on the security measures that are in place, to ensure trust is maintained.

Consumers 52

Consumers Self Service Survey Customer Service 52

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. This year we frame change with the perspectives of an elite group of industry thought leaders.

Trends 40

Trends Meeting Self Service Multi-Channel 40

Solvvy

FEBRUARY 5, 2020

Build a Customer Support Strategy. Pay attention to your growth rate: If your customer base is currently growing by 10% a year, you’ll need to make sure that you’re either increasing your customer support team at that same rate or introducing technology to optimize the customer support experience.

Customer Expectations 64

Customer Expectations Self Service Customer Service How To 64

Kustomer

JUNE 7, 2023

We help businesses of all sizes connect with customers the same way they do with family and friends, on the channels of their choice, by delivering a messaging-first experience that builds trust and strengthens customer loyalty. New trends that emerge quickly become baseline expectations for customers.

Trends 84

Trends Self Service Customer Experience e-support 84