InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. This optimization leads to increased customer satisfaction and loyalty.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Optimove

JUNE 1, 2023

The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever. Instead, customers embark on a complex journey influenced by multiple touchpoints and channels. But what is the journey of a customer in e-commerce?

Customer Journeys 98

Customer Journeys e-support Marketing Touchpoint 98

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own. In fact, 79% of consumers say customer service is extremely important when deciding where to shop.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Magellan Solutions

MARCH 26, 2024

Such a vendor’s customer service reps would be able to grasp and resolve the industry specifics and matters, which would significantly improve the customer’s experience. This implies the ability to adjust the levers of support up or down without taking too much time and bringing about disruptions.

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. So, here are a few things to bear in mind if you want to handle this communication channel effectively. Do Chatbots Improve the Customer Experience?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

SurveySensum

NOVEMBER 7, 2023

What is Mobile Customer Experience? Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52