ViiBE Blog

MAY 13, 2021

No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? What does a call center do? At the core of each call center or contact center is the customer interaction.

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ViiBE Blog

APRIL 26, 2021

If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.

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ViiBE Blog

APRIL 8, 2021

These elements combine to provide the customer with a better or worse overall experience. . How do you describe a call center experience? You can describe a call center experience according to the level of customer satisfaction. Customer satisfaction. Knowledge management.

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ViiBE Blog

MARCH 18, 2021

Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible?

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ViiBE Blog

MAY 4, 2021

The First call resolution rate is vital because it will show you whether the approach you are taking to improve your center is working or not. Why is first call resolution important? First call resolution is essential to achieving customer satisfaction.

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ViiBE Blog

APRIL 30, 2021

With ViiBE’s video chat, your customer can also easily share documents with your agent. ViiBE’s expertise call routing helps the support agent put the customer in touch with the right expert from the beginning. This saves time and increases customer satisfaction. Offering live video chat on your website.

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ViiBE Blog

JUNE 1, 2021

Self-service portals expand on this concept by encompassing all of the issues a customer could face with a product or all of the questions they may have. Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own.

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