ViiBE Blog

MAY 13, 2021

No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? What does a call center do? At the core of each call center or contact center is the customer interaction.

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Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

APRIL 5, 2021

This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. As a result, it improves the quality of care and boosts customer satisfaction.

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Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

MAY 4, 2021

The First call resolution rate is vital because it will show you whether the approach you are taking to improve your center is working or not. Why is first call resolution important? First call resolution is essential to achieving customer satisfaction.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

APRIL 30, 2021

Video chat allows the customer to show and not just tell their issue. With ViiBE’s video chat, your customer can also easily share documents with your agent. ViiBE’s expertise call routing helps the support agent put the customer in touch with the right expert from the beginning. Conclusion. Want to learn more?

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Video Customer Service Virtual Call Center How To 52

ViiBE Blog

JUNE 1, 2021

The benefits of using video chat for customer service interactions are that the service representative can see the customer’s emotions and better communicate empathy. The customer feels listened to, which improves customer satisfaction. Customers are now placing more importance on customer experience.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

This possibility allows a representative to find customer information and updates to company procedures quickly. In ViiBE’s knowledge base, you can store the video call, share photos and documents, and whatever else your company needs. The benefits of cloud-based contact center solutions. Subscribe to our newsletter.

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Contact Center Software Contact Center Software Call Center 52

NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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