Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. This post is the second of two that are based on our Omnichannel white paper. Remember: Be mobile-ready.

Customer Journeys 210

Customer Journeys Social Media B2C Omni-Channel 210

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. This post is the second of two that are based on our Omnichannel white paper. Remember: Be mobile-ready.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Calabrio

JULY 29, 2016

By continually assessing agent performance and call quality, organizations can protect their bottom line by pinpointing areas to improve the customer experience. This ultimately leads to increased customer retention and loyalty. Identify ways to reduce repeat contacts.

Contact Center 100

Contact Center Self Service Analytics Omni-Channel 100

Hallmark Business Connections

AUGUST 11, 2021

Create a seamless omnichannel experience. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. Start with the audience experience: 1. What do they need to know?

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

NobelBiz

FEBRUARY 13, 2024

Our advanced IVR solutions provide intuitive navigation that customers can use effortlessly, ensuring that they find the answers they need quickly and efficiently. Our IVR systems are part of a broader omnichannel strategy, recognizing that today’s customers move fluidly between channels.

Call Center 59

Call Center Self Service Software Contact Center 59

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). How are you planning to leverage conversations to drive revenue and customer retention? Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Does it understand customers, and their individual journeys?

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60