SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. Suppose an e-commerce website.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveySensum

JULY 11, 2023

Leverage personalization in email marketing by addressing customers by name and suggesting relevant products. Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SmartKarrot

APRIL 22, 2022

However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Strativity

APRIL 27, 2023

Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category. You see our work every day for brands like Starbucks, Pizza Hut, Chuck E. materialplus.io

Strategy 52

Strategy e-support Roadmap Customer relationships 52

ProProfs Chat

MAY 28, 2020

Recommended Read: 9 Customer Service Stories You Should Read. While e-commerce sales might be going through the roof, it still showcases its own set of limitations. Contemporary businesses have realized that it is way easier and cost-effective to sell to existing customers than new ones. Image Source: Starbucks- Instagram.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93