TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Brad Cleveland is a global expert in customer strategy and managemen t.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kayako

JUNE 30, 2016

Brilliant support teams make memorable interactions and experiences. A brilliant support team acts like and is viewed as a team who has an innate understanding of, and care for, customers. How will you know when you’ve got customer service skills right? Every day.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

Brilliant support teams make memorable interactions and experiences. A brilliant support team acts like and is viewed as a team who has an innate understanding of, and care for, customers. How will you know when you’ve got customer service skills right? Every day.

Customer Service 156

Customer Service Handbook Training Customers 156

Storyminers

JULY 6, 2020

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Kate Nasser. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Kate Nasser. Marsha Collier.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132