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Top 5 Customer Success resources

ChurnZero

Top five Customer Success resources brought to you by ChurnZero. How to crush SaaS customer onboarding: a roundup of expert advice. SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Barry Dalton, Global VP, Customer Interaction Technology at Concentrix.

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The 3 Customer Service Skills of Brilliant Support Teams

Kayako

Brilliant support teams make memorable interactions and experiences. A brilliant support team acts like and is viewed as a team who has an innate understanding of, and care for, customers. How will you know when you’ve got customer service skills right? They do so in the knowledge that their efforts are growing the business.

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The 3 Customer Service Skills of Brilliant Support Teams

Kayako

Brilliant support teams make memorable interactions and experiences. A brilliant support team acts like and is viewed as a team who has an innate understanding of, and care for, customers. How will you know when you’ve got customer service skills right? They do so in the knowledge that their efforts are growing the business.

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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

This is the most important step towards becoming a customer-centric company since it’s pretty hard to be customer-centric if you can’t get everyone to agree on what that means!”. Jeff Toister is the bestselling author of The Service Culture Handbook. Customer support works better as a team sport.

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The Unicorn of Content Marketing: The Mailbox NOT the Inbox

Hallmark Business Connections

developed a printed Period Handbook for Dads in Sweden. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. It’s a tactile, creative way for customers to interact with the brand.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Major Takeaways: If you want to start a REAL business conversation, feel good about the value you are delivering to your customers, and have a sense of relief that you can position anything with your customers, there’s one word you need to start using with them. Major Takeaways: “Customer education activates customer success.”