Top 5 Customer Service & CX Articles for Week of January 8, 2024
ShepHyken
JANUARY 7, 2024
Each week, I read many customer service and customer experience articles from various resources. The first trend that caught my eye had to do with paid loyalty programs. Yes, people will pay to be in a program that offers perks, discounts, and more. Here are my top five picks from last week.
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