Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Totango

OCTOBER 20, 2022

Relationship management also requires solid interpersonal skills to effectively solve problems customers may be experiencing. Customer relationship managers may be called upon to train customers and team members. Management Ability. Evaluate Customer Success Skills through Exercises.

Customer Success 91

Customer Success Management Exercises Social Media 91

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

BirdEye

APRIL 7, 2023

If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise. It’s easier to retain customers than to acquire new ones.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52