Kayako

MAY 18, 2017

The information is available, yet customer support teams still struggle to access all of the elements needed to visualize the customer journey in its full context. The support interaction below is a great example of how customer context can lead to an effortless experience, like the one you imagined earlier.

Loyalty 224

Loyalty Customer Journeys Study Tips 224

Totango

MAY 23, 2019

Such careful attention to the customer and a positive customer relationship will make this process simple and natural. Forging a responsive, proactive relationship with your customers is beneficial for every stage of the customer journey. Natural Customer Success Upsells. Converting Upsell Opportunities.

Customer Success 74

Customer Success Effort Score Customer Centricity How To 74

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. Communication with your customer should always be informed by their business priorities and their place in the customer journey.

Customer Success 85

Customer Success ROI Lifetime Customer Customer Journeys 85

Totango

JANUARY 24, 2019

The word “obsession” represents the new standard in customer success best practices. Every piece of data you collect on your customers tells you something about where they are on their customer journey. Put simply, customer obsession is a way to center and align your business around your customers.

Customer Engagement 54

Customer Engagement Engagement Lifetime Customer Customers 54

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

Totango

AUGUST 8, 2019

Imagine if you could give your customers that “day 1” feeling of excitement and potential throughout the entire customer journey. That’s the goal Amazon CEO Jeff Bezos has for his customers. Whatever the scenario, customer success depends on optimizing the customer journey and nurturing them every step of the way.

Customer Centricity 90

Customer Centricity Customer relationships Metrics Lifetime Customer 90

Totango

APRIL 23, 2019

As such, being able to accurately calculate your renewal rate gives you insight into your customer success team’s performance. Customer expectations are higher than ever, and if you can’t deliver lifetime customer value, then a relationship you’ve worked hard to build may just end in churn. Prioritize At-Risk Renewals.

How To 70

How To Effort Score Lifetime Customer Customer Success 70