CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. EX, CX, and return on investment all in one simple act!

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

CX Accelerator

JANUARY 11, 2021

They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. EX, CX, and return on investment all in one simple act!

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

ShepHyken

MAY 12, 2019

Are you reactive, proactive or predictive when it comes to customers? CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. by Michael Stelzer. Follow on Twitter: @Hyken.

Chatbots 92

Chatbots Loyalty Programs Customer Service Return on Investment 92

West Monroe

JANUARY 30, 2019

A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40