Customer Focused Customer Service Training Engagement White Paper 
Vonage
JUNE 23, 2017
Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Engagement is about interacting and attraction. Both are part of the customer experience (CX). If it was good, it might prompt a customer to pick up the phone or email an inquiry.
ShepHyken
DECEMBER 18, 2019
Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers. Customers love relevant information. Participate in conversations on social platforms and become part of the online customer community.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 16, 2016
Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Engagement is about interacting and attraction. Both are part of the customer experience (CX). If it was good, it might prompt a customer to pick up the phone or email an inquiry.
ShepHyken
MARCH 31, 2018
Scientific data validate the importance and power of social media customer service. According to Bain and Company, research from 2011 indicates that when brands engage or respond to customer requests over social media, those customers spend 20-40% more on average. Social Proof. It doesn’t have to be expensive.
ShepHyken
JUNE 29, 2020
CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. My Comment: The Net Promoter Score (NPS) is one of my favorite methods for measuring customer sentiment.
Expert insights. Personalized for you.
193 
Let's personalize your content