ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. If you find the right vendor, one who is focused on you and your organization’s success, you’ll quickly realize that it’s more of a partnership. It’s a video.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

Vonage

JUNE 23, 2017

If it was good, it might prompt a customer to pick up the phone or email an inquiry. But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Customers can post comments and interact. Follow on Twitter: @Hyken.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

DECEMBER 18, 2019

Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers. Customers love relevant information. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

ShepHyken

JUNE 24, 2019

While the article uses customer service at a restaurant as an example, there’s enough info to make you start thinking about how the concept applies to your business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 114

Customer Service Poor Customer Service Tips Hotels 114

ShepHyken

NOVEMBER 16, 2016

If it was good, it might prompt a customer to pick up the phone or email an inquiry. But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Customers can post comments and interact. Follow on Twitter: @Hyken.

Marketing 48

Marketing Customer Experience Advertising Customer Service Training 48

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. My Comment: The Net Promoter Score (NPS) is one of my favorite methods for measuring customer sentiment.

Net Promoter Score 12

Net Promoter Score Customer Service Retail eBook 12

ShepHyken

MARCH 31, 2018

It’s not about asking for business, it’s about delivering value and contributing to the overall customer experience. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. Shep Hyken , CSP, CPAE is the Chief Amazement Officer at Shepard Presentations.

Social Media 87

Social Media Self Service Customer Service Marketing 87