Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We

Report 52

Report Airlines Healthcare Transportation 52

Qualtrics

JANUARY 2, 2019

The Government Accountability Office ( GAO ), an agency that works to improve the performance and accountability of the federal government continue to evaluate and report on federal agency customer experience practices. That interaction and position of influence is important for implementing CX practices in government.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

ijgolding

DECEMBER 11, 2017

Despite this I could easily find my way around the city, and public transport. The whole time I was there I never saw a customer survey used as a replacement for listening and interacting. There’s was no need, people talk to their customers. He didn’t lose a single customer. Finding your way.

Customer Experience 166

Customer Experience Travel Transportation Training 166