Horizon CX

DECEMBER 1, 2023

This customer-centric approach has propelled Tesla to the forefront of the automotive industry, emphasizing service to the planet and the customer over traditional salesmanship. Disney: Creating Magical Experiences for All Ages Disney’s success is rooted in its ability to create magical experiences for people of all ages.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Alida

SEPTEMBER 22, 2016

Tom Vanderbilt, journalist and author of You May Also Like: Taste in the Age of Endless Choice , delivered a keynote on the fascinating nature of customer preferences. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Get more ROI out of your content.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

JUNE 25, 2019

In the entertainment industry, Spotify and Netflix have been ingenious with their use of customer data to create personalised experiences and have made the customer’s experience a cornerstone of their strategy. Review Customer Data by Cohort. Not Connecting with Customers on Multiple Channels.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45