Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Amity

APRIL 25, 2016

Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management. Don has held leadership roles across sales, business development, marketing and product management.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. What’s their biggest pull according to their customers? Find out where your customers usually lurk. Which industry magazines do they follow? Businesses should refine the customer experience at each opportunity.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

CSM Magazine

FEBRUARY 25, 2021

But it goes further than this – from workforce management to compliance, security, and fraud solutions, voice of customer and customer experience management platforms to knowledge management tools.

Engagement 52

Engagement Self Service Competitive Advantage Social Media 52