Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. Let’s look at some other major differences between B2B and B2C customer experience. #1. B2B involves several stakeholders: B2C sales are usually transactional and don’t really require you to build a strong relationship.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Michel Falcon Experience

FEBRUARY 11, 2019

A quarter billion dollars a year in sales. So I interviewed for both and I got offers for both and I decided that it was going to be 1-800-GOT-JUNK largely because they were doing this already culture engagement experience. Uh, an ex husband, uh, uh, Fredj a couch. But then it grew to what today? One owner I true, true business.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60