Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

JUNE 21, 2023

In this article, we’ll explore why it’s beneficial to include a competitor analysis in your business strategy, give tips on how to thoroughly identify and investigate the differences between your business and your competition as well as share a free competitor analysis template. Table of contents What is competitor analysis?

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. Think beyond the next game, focus on the customers’ intent to return as the KPI. Josh Ives (VP Customer Experience Management & Strategy @ Samsung)?.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48