Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

Lumoa

NOVEMBER 29, 2021

Most business leaders believe that customer experience will be the key driver of their company’s competitiveness going forward. However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer. Emotions influence it.

ROI 259

ROI Customer Experience NPS Financial 259

Lumoa

JULY 10, 2018

Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. Emotions influence it.

ROI 303

ROI Customer Experience NPS Financial 303

Lumoa

JUNE 30, 2022

It’s on you to make the case that customer experience is one of the things that need to be prioritized. How do you establish that customer experience brings a great return on investment? How to sell customer experience across your organisation. Representing the voice of the customer.

Customer Experience 277

Customer Experience How To Metrics Feedback 277

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience Effort Score ROI Study 63