Customer Experience Design, Metrics and Seminar

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Customer Experience Design

Metrics

Seminar

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

NOVEMBER 15, 2016

There was a definite link between equipping customer service employees with skills to defuse anger and customer satisfaction, faster issue handling time and overall improved metrics. Workshop attendees have said, “ most intriguing and informative seminar I have been to in my life!

Call Center

Call Center Training Video How To

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Myra Golden

NOVEMBER 15, 2016

Call Center

Call Center Training Video How To

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software

Software Customer Experience Company CRM

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

Customer Experience Update

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Webinars

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