Myra Golden

MARCH 17, 2017

How to handle a customer’s credit card. It was a debit card, actually, and I knew I had more than enough money to cover a few nights in a hotel in Ontario. “I In just a few hours I had bought coffee in Tulsa, dined at Wolfgang Puck in Dallas, and now I’m in Toronto checking into a hotel. Story highlights.

How To 58

How To Banking Hotels Travel 58

Myra Golden

AUGUST 30, 2017

In an hour I’ll be in front of my hotel to meet my Uber driver. I’m here to deliver training on how to handle irate customers. I get to spend 4 hours this morning doing what I love: Teaching, sharing my energy, and engaging a roomful of people who have chosen to serve customers for a living.

Course 40

Course Hotels Travel Training 40

Myra Golden

SEPTEMBER 13, 2016

It was like the customer was asking dumb questions. This customer service group doesn’t need anything from Zappos. What they need is a Basic Customer Service Training “intervention” on how to speak with friendliness, warmth and concern – and in exactly 16 days they will get it.

Culture 56

Culture Hotels Training Contact Center 56

Myra Golden

SEPTEMBER 13, 2016

It was like the customer was asking dumb questions. This customer service group doesn’t need anything from Zappos. What they need is a Basic Customer Service Training “intervention” on how to speak with friendliness, warmth and concern – and in exactly 16 days they will get it.

Culture 40

Culture Hotels Training Contact Center 40

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132