Customer Experience Design Customer Service Representative Exercises Feedback 
Experience Investigators by 360Connext
NOVEMBER 2, 2021
Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? They are extremely useful when it comes to: Customer Journey Mapping. Customer Service Blueprinting. Let me know.
Beyond Philosophy
MAY 18, 2023
EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. The same goes for customer service representatives. Having a high EQ is vital to customer service.
Myra Golden
APRIL 5, 2023
It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. It can also provide real-time feedback on the effectiveness of signposting, helping agents to improve their skills over time.
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