TechSee

MARCH 7, 2022

Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Guests want to solve their problems with self-service tools. Customers expect to be notified of changes immediately and on the channel of their choice.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

BlueOcean

FEBRUARY 24, 2016

We’re predicting that, as consumers become increasingly informed about how their data is collected and used, there will be a corresponding increase in customer expectations. We are already seeing Customer Effort as a key metric that influences the design of 360-degree customer service solutions.)

Customer Service 136

Customer Service Contact Center Call Center Self Service 136