ShepHyken

AUGUST 20, 2018

I’ve spent my professional career teaching companies and individuals how to provide amazing customer service and a customer experience (CX) that would keep customers coming back and help their businesses to grow and thrive. But today, customers expect more. Self-Service. They are: 1.

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Self Service Industry Banking Video 81

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. How HGS Supports Increasing Customer Expectations.

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Trends Meeting Self Service Multi-Channel 40

CSM Magazine

MARCH 15, 2023

In addition, with interactions now expanding across different channels, siloed functions and data can quickly translate into poor customer experience – which is a real problem for brands focussing on CX as a key competitive differentiator. Find out more by downloading our new Data eBook, How Data Powers Excellent CX Delivery For Advisors.

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CSM Magazine

MARCH 18, 2021

Even before anyone had heard of COVID-19, the shift was happening but the acute pressures of managing virtualised home-working teams while meeting rising customer expectations have accelerated the rate of change. Strengthening your business case for cloud should start with people, the bedrock of great customer service.

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