BirdEye

OCTOBER 16, 2020

Here are a few stats that show customer experience is crucial in today’s environment. 65% of customers find a positive experience with a brand to be more influential than great advertising. 67% of customers say their standard for good experiences are higher than they’ve ever been. . Send customer surveys.

Strategy 98

Strategy Customer Experience eBook Tips 98

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. More and more customers are insisting that businesses anticipate their every need.

Trends 40

Trends Meeting Self Service Multi-Channel 40

ClientSuccess

JULY 11, 2017

Once this information is identified and understood, it’s now the CSM’s responsibility to tailor the relationship and the solution to what matters most to the customer – and in turn realize what will ultimately make that customer successful. Adapt your business and your product based on what you are hearing from customers.

Culture 40

Culture Customer Success Strategy eBook 40