TechSee

MAY 1, 2022

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Customer satisfaction is the great differentiator, and organizations have to constantly target the areas for improvement and monitor for response to changes. Why Measure CSAT?

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109

Playvox

FEBRUARY 13, 2023

With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. of revenue.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Think Customers

DECEMBER 13, 2021

Modern customer expectations call for true omnichannel customer experiences. That means enabling customers to move seamlessly between channels and digital properties as they continue along their unique customer journey. What stakeholder buy-in will you need to execute your transformation strategy?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Playvox

JUNE 22, 2023

Make sure customers know they are anonymous and consider a real-time incentive (e.g., Keep surveys short and set customer expectations ahead of time. For example, “Please answer 3 short questions about your agent and experience today.” 10% off their next purchase) to boost response rates.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52