BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? How are you doing with customer care?

Social Media 83

Social Media Tools Multi-Channel Analytics 83

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Understand Your Customer: Building a deep understanding of your target audience is crucial.

Strategy 52

Strategy Social Media Advertising Analytics 52

CSM Magazine

OCTOBER 16, 2020

To build trust, engagement, and loyalty, financial institutions need to provide clients with the right content. Clients want high-value propositions, multi-channel connections, and excellent customer service. Marketing experts advise alternative lenders to diversify and optimize their communication channels.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

BirdEye

MAY 18, 2023

Generate reviews, manage your social media accounts, monitor online conversations, manage business listings, and send referral requests, within this user-friendly dashboard. Birdeye solutions also help marketers with social media management, inbox management, appointment management, and reporting capabilities. .*

Tools 52

Tools Marketing Social Media e-support 52

Retently

FEBRUARY 9, 2024

Sliders for satisfaction, image selections for preferences, and clickable options turn feedback into an engaging conversation, making the process not just easy but enjoyable. You can enrich this experience further with visual aids like infographics, charts, and videos to clarify the scope of the survey and add a visual punch.

Feedback 122

Feedback Net Promoter Score Effort Score Customer Satisfaction 122