Customer Confidence Customer Service Training How To Loyalty 
ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.
ShepHyken
MAY 7, 2018
Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.
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ShepHyken
OCTOBER 15, 2018
(Convince and Convert) Have you ever wondered what causes some companies to earn free publicity from customers who gush about them? My Comment: My friend, Jay Baer, has written an amazing new book, Talk Triggers , about how to get your customers to talk about you – and so much of that depends on the customer experience.
ShepHyken
MAY 27, 2019
Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.
ShepHyken
DECEMBER 19, 2018
I found a mechanic who had one bay in an industrial area and knew how to work on these older cars. I remember taking my car in for service and asking him, “What’s this going to cost me?” It doesn’t matter what type of business you are in, trust creates loyalty. Earning your customers’ trust typically takes time.
ShepHyken
SEPTEMBER 27, 2021
My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media. How to Create a Customer-First Environment In an Online Business World by Natalya Bucuy.
ShepHyken
DECEMBER 4, 2017
Every business must be prepared in busy times for the increase in customers. This is an opportunity for an increase in sales, but if not handled well can be frustrating for customers. This short article has five customer service tips on how to deal with the holiday rush – or any other busy time.
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