ShepHyken

SEPTEMBER 27, 2021

In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer confidence to continue doing business with you. Download and read this eBook.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Organizations as a whole must realize when a customer is upset and rally together, as an entire organization, to fix the issue and restore the customer to their former happy selves.

Culture 41

Culture Customer Success Company Customer Journeys 41

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0