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5 Reasons Why Customer Success Is Imperative For Your Company Culture

ClientSuccess

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Even administrative roles can help streamline internal processes or workflows for the smoothest customer experience possible. At the end of the day, customer-focus trickles down from the top.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.