Customer Confidence Customer Focused Customer Service Training Report 
ShepHyken
JUNE 24, 2019
My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. I’m honored to be quoted in this report.
ShepHyken
APRIL 30, 2018
16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 27, 2021
Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year. You’ll be glad that you did!
ShepHyken
OCTOBER 31, 2018
It is said that baseball icon and Hall of Famer, Joe DiMaggio, was asked by a reporter, “Why do you play so hard every single day?” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. That reason can be your personal motivation. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 4, 2017
This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” For information contact or www.hyken.com.
Expert insights. Personalized for you.
114 
Let's personalize your content