ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

JUNE 14, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Policies 92

Policies Customer Service Training Training Customer Focused 92

ShepHyken

JANUARY 25, 2017

That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. They just took great care of me.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

ShepHyken

JANUARY 10, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46