Storyminers

JANUARY 24, 2017

Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

ShepHyken

JANUARY 31, 2022

This article shares ten ways to create trust, which in a sense, are ten ways to create a better customer experience. Digital Trends to Influence Better Customer Experiences by Dakota Murphey. TechDay) Customer experience can be a difficult element of your business to measure, but it has a tremendous impact on your business as a whole.

Customer Service 64

Customer Service Contact Center Trends Loyalty 64

Pointillist

JUNE 7, 2021

“ Companies cannot solve customer needs within the traditional organizational silos. Today, organizations recognize the value of a journey-based approach when it comes to measuring and improving customer experience. High Performers Take a More Mature Approach to Measure and Improve CX.

Measurement 71

Measurement Survey Customer Journeys Management 71

Avaya

MAY 23, 2017

Customer journey analytics—the process of measuring the end-to-end customer journey across the entire organization—is critical in today’s smart, digital world. 60% of customers change their contact channel depending on where they are and what they’re doing.

Contact Center 42

Contact Center Touchpoint Customer Centricity eBook 42

Integrity Solutions

SEPTEMBER 28, 2023

An effective customer service training program will take into account the process, skills, behaviors, attitudes and values that are required to consistently deliver amazing customer experiences. This is especially relevant where staff performance is constantly measured and rated by customers.

Customer Service Training 111

Customer Service Training Training Customer Service Contact Center 111

Esteban Kolsky

APRIL 6, 2022

in a world where only 1 out of three brands doing CX found a way to measure it properly to justify it, where only 1/4 can deliver an effective experience across more than one channel, and where only 1/10 can truly personalize an experience — i’d say it is not working for the most part, wouldn’t you? questions?

CRM 78

CRM Social Media Government Customer Expectations 78